Delivery and payment
DELIVERY CONDITIONS
1. Deliveries are made only within the territory of Bulgaria. For delivery of the ordered goods, the services of the courier company Econt are used. The opportunity to inspect the shipment before paying the cash on delivery fee is guaranteed. The shipment is made only after specifying all of the customer's preferences with the customer.
2. Delivery time is usually between 24 and 48 hours. Orders placed before 1:00 p.m.
are processed and shipped on the same day. Delivery to the address specified by the customer or to an office of a courier company is the next day or according to the courier's schedule. Orders placed after 1:00 PM are processed and shipped the next day, and those placed on weekends are processed on the first business day.
3. The main method of delivery and payment is WITH PAYMENT ON DELIVERY. In this case, the price of the goods is paid to the courier upon delivery of the parcel to the address specified by the client or to the office of the courier company. Upon delivery of the goods, the courier issues a postal money order document, which replaces the cash receipt.
4. For orders with the payment method "BANK TRANSFER", payment for the goods and the courier service is made in advance. The bank details for transfer to "Kesar Vitae" Ltd.
are listed in the information "About us". With this payment method, the goods are sent after receiving the transfer. Upon delivery, the recipient does not owe anything.
DELIVERY PRICES
1. For orders with a price below 99.99 BGN inclusive, delivery is at the customer's expense. The delivery price is according to the rates of the courier company Econt.
2. For orders with a price over 100 BGN, delivery to the customer is free to the specified address.
to the client.
NOTES
The indicated prices apply to delivery to the recipient's address on weekdays and non-holidays (excluding Saturdays). For delivery to the recipient's door on Saturdays and holidays, an additional charge is made to the price of the transport service, according to the courier's tariffs. For delivery at a specific time, an additional charge is made to the transport service, according to the courier's tariffs. In cases of fixed hourly delivery, this must be noted when ordering. Delivery is free only when the customer receives the shipment. In the event of refusal to receive the shipment, without this being the fault of the merchant (e.g. if the wrong product was sent), the courier costs are at the expense of the recipient of the shipment. In the event of impossibility of delivery due to the absence of the recipient at the address, a message is left for feedback and specification of the re-delivery, which is not paid additionally. If the re-delivery cannot be carried out due to the absence of the recipient, the third visit is paid by the recipient at the courier company's rates. Online platform for consumer dispute resolution (ODR) of the European Commission (EC) according to EU Regulation No 524/2013